​ALL SALES ARE FINAL. NO CANCELING. NO RETURNS. NO EXCHANGES.

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Unfortunately, we do not accept cancelations, returns, or exchanges for all products including embroidered clothing, digitized designs, and Bea Sew Mini hand-sewn products. This is due to the handmade nature of each product and as soon as your order is placed we begin processing your items. Please note that we complete items on a 'to-order' basis and in sequential order for embroidered goods.

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UPDATE PERSONAL INFORMATION

We can update your shipping or personal information as long as your items have not been shipped out yet however please contact us ASAP if you need adjustments made. If at any point in time while placing your order you encounter a problem please contact us as we would be so happy to help you! 

 

EXCEPTION: DAMAGED OR ERRORED GOODS

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Embroidered Clothing

Everything in our store is made to top quality and all handmade products are made with extra love and care. When shipped each item is triple checked for quality just to make our customer happy. However, we understand that nothing in life is perfect and we hope you do too. If you have a defective product or received a wrong item please feel free to reach out to us within 14 days of receiving your order and we would be happy to assist you to a solution. All claims may be made to our business email contact@theminithreadbox.com. If an exchange or refunds approved for damaged/errored goods all  damaged/errored items must be returned to The Mini Thread Box within 20 days of placing your original claim as items received after this will be denied. 

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Please note that all returned items must be in original new condition; unworn and unwashed with the tags still attached. Items will be inspected for signs of wear before issuing a refund. Please be aware that even though we are a small business we hold the same refund principles as every other retail store meaning that products must be returned for a clear and honest exchange to take place; damaged or errored products are not free products.  We appreciate your respect towards our small business in regards to our Return Policy as we try to be as fair as possible with all customers. 

 

We will notify you once we have received and inspected your return, and let you know if the refund  or exchange was approved or not. If approved, you’ll be automatically refunded on your original payment method or your new item will be shipped out. Please note it may take some time for your bank or credit card company to process and post the refund on your statement.

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Digitizing

Due to the digital nature of the digitized products, we do not accept returns or cancelations. All files are test ran through a Brother PR1055X machine before placing for public sale to ensure highest quality and function. Therefore, if you experience issues with your design please trouble shoot your machine first and test all possibilities before contacting u via email. Possibilities may include but are not limited to thread tension, stabilizer, embroidery thread type, machine errors, needle size, etc. Please ensure you are familiar with embroidery and your machine before experimenting with complex designs. Thank you. 

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Bea Sew Mini

Please note that due to the second hand nature of the materials used to make the clothing there may be some imperfections.  While we do our best to ensure that all fabric is thoroughly washed and in acceptable condition, there is always the possibility of light wear including loose threads or tiny stains. Colors may vary slightly from computer screen to in person. No damage claims are accepted. Thank you for understanding ❤️