SHIPPING POLICY

PROCESSING TIME

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Embroidered Clothing

​Processing time for orders with embroidered products such as clothing, hats, etc. is up to 2 weeks (@theminithreadbox) and 4 weeks for custom products. We experience a high volume of orders so our processing time is constantly changing between 2-4 weeks. Please be patient as we try our best to complete all orders in sequence and in a timely manner and check our home page or social media platforms for up to date processing times. We thank you so much for all your support and patience towards our small business. Please note that orders with multiple products will ship together and will adopt the longer shipping time. Orders are completed in sequence in the order that payment is received and confirmed. The processing time does not include the shipping time frame. The processing time is the estimated time frame that it will take to make, complete, and prepare your order for shipping. Products may be shipped out sooner than the estimated processing time depending on availability of products and quantity of orders but will never be shipped out later than the estimated time frame. Please note that any changes made on orders that have been approved by our team such as change in product, style, design, etc. can cause further delays in processing time as we work behind the scenes to recreate your items. Changes are subject to approval if original purchased items have not yet been completed. 

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Digitizing Services

Processing time for digitizing services is up to 1 week. Please note the processing time will be dependant on quantity of requests. All requests are completed in a first come first serve basis.

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Bea Sew Mini

All hand-sewn items sold from 'Bea Sew Mini' are READY TO SHIP. Therefore, items will be shipped within 2-3 business days with the next shipment batch.  

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CANADA POST STRIKE

We are happy to say that Canada Post has resumed operations. Yay! Therefore, all orders placed on hold will be shipped out as soon as possible. You will receive your confirmation shipping email once items have shipped. Thank you! 

 

SHIPPING TIME

Unfortunately we have stopped shipping worldwide due to several difficult factors.

 

We currently only ship to Canada, United States, United Kingdom, Australia, and New Zealand. We apologize for the inconvenience and we hope to reopen our doors to worldwide customers sometime in the near future.

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Canada: Shipping times will range between 2-6 business days.

USA: Shipping times will range between 3-6 business days. 

International: Shipping times will range between 15-25 business days.

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POSTAL CARRIERS

Postal carriers we use for each destination are as follows;

Canada: Canada Post Services​ (2-6 Business Days). Insurance coverage included. 

USA: USPS (3-7 Business Days). Insurance coverage included. 

International: Chit Chats International/Asendia/USPS/Canada Post (postal service will depend on what postal office is available in your country to receive packages from Canada) - (15-25 Business Days). Insurance coverage NOT included. Please note return service is NOT included with Asendia.

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All parcels come with tracked shipping. Therefore, please note that you will receive a confirmation shipping email with a tracking number once your order has shipped. This will be sent to your email that was placed at the time of checkout for your order. If you have not received an email or tracking number past the processing time or need to change your contact email please reach out to us. If you are still within the processing time frame please rest assured that we are working in sequential order to complete all customer orders and we will have your products shipped out as soon as possible.

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SHIPPING FEES

We wish with all our heart that we could provide low to free shipping to customers. However, as a small business, we unfortunately do not have the means or luxury to do so like Amazon. 

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Shipping prices are based on weight, size, and product quantity of the order. Please note that the price reflects the benefit that all packages come with a tracking information (tracking number) and all Canadian and USA shipping include liability and postal insurance coverage. Unfortunately, due to being a small business we are unable to lower shipping prices at the moment as they go according to the postal companies fees. We have given the lowest rate we possibly can with the most benefits to ensure that your items arrive safe, soundly, and in a timely manner to you.

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TAX & DUTY FEES & DELAYED DELIVERY

Please note The Mini Thread Box is not responsible for any custom fees, shipping delays due to customs, COVID-19, or natural weather occurrences. We are not responsible for lost or stolen parcels once delivered to the post office and any postal claims should be made directly to the postal office as all packages are provided with tracking information. You will receive a shipping confirmation email with your tracking information as soon as your order is shipped out.  

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Please note if for any reason your item is lost, stolen, or not delivered to the proper location by the postal company it is your responsibility as the customer to contact the postal company and provide them with your tracking number to retrieve further information. Please feel free to contact us via email only if you need any further information in order to place your claim with the postal company about your missing items, we would be happy to help. Please note that all claims must be made within 30 days of order fulfillment. Claims made after this time will not be further investigated. 

 

INCOMPLETE ADDRESS

All package are addressed with the exact address entered by customer at checkout so please ensure that your address is correct. The Mini Thread Box will not be held accountable for any parcels that go missing or that are undeliverable due to wrong address placed by the customer at checkout. If you notice your address is incorrect, missing information, or in need of change please contact us within 24 hours of your purchase. If the postal company flags your address at the time of delivery for being incomplete or invalid we will contact you via email (customer email provided at checkout) and ask for verification of your address. If we do not receive a emailed response within 7 days your charge will be refunded to your original form of payment and we will no longer send your items. 

 

RETURNED OR UNDELIVERABLE PARCEL

If for any reason your package is undeliverable or returned to us by the postal office due to incorrect address placed by the customer during checkout you may contact us or we will contact you via email to notify you that we have received your package. The Mini Thread Box will not be held responsible for paying shipping fees to resend packages, this will be the customers responsibility in order to create a new shipping label with the updated address information. 

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